Arrange a policy payout

Direct crediting to bank (PayNow or EFT)

Opt for PayNow (by NRIC/FIN) or apply for Electronic Fund Transfer (EFT)

Instructions

PayNow or Electronic Fund Transfer (EFT) enables us to directly credit policy payouts such as surrender proceeds, coupons or dividends and premium refunds into your bank account.

For payouts via PayNow, please ensure you have registered PayNow with your NRIC or FIN. We do not accept PayNow registered with your mobile number.

You can apply for PayNow or Electronic Fund Transfer (EFT) through one of the following channels:

Upload the form to our customer portal MyManulife (refer to steps below).
Download and complete the PayNow/Electronic Fund Transfer (EFT) Instruction Form., and mail the completed original hard copy form to the following address:
Manulife Client Service Centre
8 Cross Street
#13-01 Manulife Tower
Singapore 048424
Please ensure that the form is signed in wet ink. Click here to obtain the Business Reply Envelope for your submission.

If you do not have a MyManulife account, you can easily follow the step-by-step instructions here to create your account.

Important note: We are unable to accept a bank account that is set up with Trust Bank Singapore Limited.

FAQ

How to change payout method on MyManulife

Log into your account via MyManulife.
Click on "Servicing", followed by “Change payout method.”
Select your preferred new payout method: PayNow by NRIC/FIN or Electronic Fund Transfer (EFT).
Select the policy(ies) you would like to make the change to and click "Next".
Read and acknowledge the Declaration, then click "Next".
Select your preferred method to receive your One-Time Password (OTP).
Key in your OTP and click “Proceed”.
You will receive an immediate acknowledgement.

What supporting documents do I need to provide for Electronic Fund Transfer (EFT)?

If you are applying for Electronic Fund Transfer (EFT) through original hard copy form, please provide a copy of your bank passbook or bank statement.

We accept bank statements with the bank balances and transactions being blacked out or masked. Truncated e-statements downloaded from banks' mobile applications are also acceptable, as long as the document shows the account holder’s name and account number on the same page.