Important Notice

Effective 04 Nov 2024, our Client Service Centre and Hotline operating hours will be changed to 9am to 5pm, Monday to Friday, excluding public holidays.  

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Important Notice

Our Client Service Centre and Hotline will close early at 1pm on Tuesday, 24 December 2024 for Christmas holidays. We apologise for the inconvenience and look forward to serving you when we resume normal operations on Thursday, 26 December 2024.

View more
Important Notice

Effective 04 Nov 2024, our Client Service Centre and Hotline operating hours will be changed to 9am to 5pm, Monday to Friday, excluding public holidays.  

View more
Important Notice

Our Client Service Centre and Hotline will close early at 1pm on Tuesday, 24 December 2024 for Christmas holidays. We apologise for the inconvenience and look forward to serving you when we resume normal operations on Thursday, 26 December 2024.

View more
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Apply for a policy loan

Apply for a loan on your policy with an accumulated cash value.


Instructions

Our current interest rate is 6.75 percent per year and is subject to change. Interest will be calculated daily based on the outstanding loan. The interest on the loan will be payable on each anniversary of the policy’s commencement date, with the first payment on the anniversary immediately following the loan, and every year subsequently until the loan is fully repaid. Any overdue interest will be added to the loan and will incur interest at the same rate as the loan. 

Loan repayment can be made in part of in full by cheque, cash, or via AXS machines. If there is a policy payment such as a claim, withdrawal of coupons or survival benefits, or surrender of policy, the outstanding loan payment will first be deducted from the policy proceeds. 

Please submit the completed Policy Loan Application Form along with any supporting documents through one of the following channels:

  • Upload the form to our customer portal MyManulife (refer to steps below).
  • Alternatively, you can mail the completed original hard copy form to the following address: 
    Manulife Client Service Centre
    8 Cross Street
    #13-01 Manulife Tower
    Singapore 048424

    Please ensure that the form is signed in wet ink. Click here to obtain the Business Reply Envelope for your submission.

FAQs

  1. Log into your account via MyManulife.
  2. Click on "Servicing".
  3. Under "Upload Forms", click on "Other Transactions". Follow the instructions on the page to submit the completed form.

For non-trust policies, the Assignee or Policyowner must sign the form.

For a Trust policy under S49L, either of the following parties must sign the form:

  • Policyowner and any one Trustee (excluding the Policyowner), or
  • All Beneficiaries (each Beneficiary must be at least 18 years old)

For a Trust policy under S73, the Policyowner and all Trustees must sign on the form. 

For non-trust policies funded by cash, we will make the payment to the Assignee or Policyowner.

For a Trust policy under S49L, we will make the payment to the Trustee or Beneficiary who signs on the form. 

For a Trust policy under S73, we will make the payment to all Trustees.

Withdraw coupons / survival benefits / bonus

Request to withdraw your accumulated coupons, survival benefits or bonuses in part or in full.

DETAILS


 

Direct credit to bank (EFT)

Apply for Electronic Fund Transfer (EFT) to credit policy payouts directly to your bank account.

DETAILS


 

Set up regular withdrawal of annuity

Apply for regular withdrawals of your annuity policy.

DETAILS


 

Telegraphic Transfer (TT) For USD

Apply for Telegraphic Transfer (TT) to credit your USD Signature Income policy payout directly to your overseas bank account.

DETAILS


 

Other services that we offer

We are always here to help in whatever way we can.