Fair Dealing Policy

At Manulife, our customers are at the heart of our core values. Customer satisfaction is important to us, and we strive to deliver high quality products and services that make our customers' lives better. Our values direct all aspects of our actions, from strategic planning to daily decision-making, influencing our interactions and business conduct with our customers and other stakeholders.

Manulife Values and Fair Dealing

Professionalism - We are steadfast in our commitment to instil a culture where employees and financial representatives take pride in keeping a high level of professional competence with the well-being of our customers in mind.

Real Value to our Customers – We are constantly looking at providing solutions, services and advisory of the utmost quality that most suitably meet our customers' needs.

Integrity – We hold ourselves to high ethical standards and fairness in our business conduct with our customers and stakeholders.

Demonstrated Financial Strength – We value the trust our customers have placed in us, and we strive to uphold this trust by ensuring sustainable success through stable earnings and prudent investment philosophy.

Financial Representatives and Advisory – Proper training and competence regime are in place to ensure that our financial representatives have the knowledge and skills to provide quality financial / wealth advice and appropriate recommendations to our customers.

Communication – We deliver clear, relevant and timely information to our customers, empowering them to make informed financial decisions.

Service and Complaint Handling – We are committed to providing a transparent, efficient, independent, and fair complaint resolution process; all complaints are reviewed thoroughly, with consideration to all facts surrounding each case.

Useful Contact Information

If you have any questions regarding Manulife's Fair Dealing policy, please contact us via the following:

Manulife Client Services Team
Email: sgp_fairdealing@manulife.com 
Call: (65) 6833 8188 (9am - 5pm, Monday to Friday, excluding public holidays)

Other information on financial regulator and insurance association

Monetary Authority of Singapore
www.mas.gov.sg

Financial Industry Disputes Resolution Centre
Email: info@fidrec.com.sg
Call: (65) 6327 8878

Life Insurance Association
www.lia.org.sg