Important Notice

Effective 04 Nov 2024, our Client Service Centre and Hotline operating hours will be changed to 9am to 5pm, Monday to Friday, excluding public holidays.  

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Important Notice

Our Client Service Centre and Hotline will close early at 1 pm on Tuesday, 31 December 2024 for the New Year’s holidays. We apologise for the inconvenience and look forward to serving you when we resume normal operations on Thursday, 02 January 2025.

View more
Important Notice

Effective 04 Nov 2024, our Client Service Centre and Hotline operating hours will be changed to 9am to 5pm, Monday to Friday, excluding public holidays.  

View more
Important Notice

Our Client Service Centre and Hotline will close early at 1 pm on Tuesday, 31 December 2024 for the New Year’s holidays. We apologise for the inconvenience and look forward to serving you when we resume normal operations on Thursday, 02 January 2025.

View more
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Update your personal details

Update your contact details instantly by logging in to our secure customer portal, MyManulife.

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Instructions

For updates to contact details such as mailing address, email address or phone number, please use our customer portal, MyManulife.

If you would like to update any of the following personal particulars:

  • Identity records – Name, Identification number, or Citizenship
  • Tax residency 
  • Signature. 

Please submit the completed Personal Details Update Form along with any supporting documents through one of the following channels:

  • Upload the form to our customer portal MyManulife (refer to steps below).
  • Alternatively, you can mail the completed original hard copy form to the following address: 
    Manulife Client Service Centre
    8 Cross Street
    #13-01 Manulife Tower
    Singapore 048424

    Please ensure that the form is signed in wet ink. Click here to obtain the Business Reply Envelope for your submission.

    For updates to contact details such as mailing address, email address or phone number, please use our customer portal, MyManulife.

FAQ

  1. Log into your account via MyManulife.
  2. Click on "Servicing".
  3. Under "Upload Forms", click on "Other Transactions". Follow the instructions on the page to submit the completed form.
  • For change of name, provide a copy of the deed poll, identity card, passport or baptism certificate (where applicable).
  • For update of identification number (NRIC / FIN / Passport Number), provide a copy of the identity card, citizenship certificate, or a letter from Immigration and Customs Authority.
  • For update of citizenship, provide a copy of the identity card or passport.

Click here for information on the Common Reporting Standard (CRS) and the necessary documentation required. 

The form must be signed by either the Assignee or Policyowner. 

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