Important Notice

Effective 04 Nov 2024, our Client Service Centre and Hotline operating hours will be changed to 9am to 5pm, Monday to Friday, excluding public holidays.  

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Important Notice

Our Client Service Centre and Hotline will close early at 1pm on Tuesday, 24 December 2024 for Christmas holidays. We apologise for the inconvenience and look forward to serving you when we resume normal operations on Thursday, 26 December 2024.

View more
Important Notice

Effective 04 Nov 2024, our Client Service Centre and Hotline operating hours will be changed to 9am to 5pm, Monday to Friday, excluding public holidays.  

View more
Important Notice

Our Client Service Centre and Hotline will close early at 1pm on Tuesday, 24 December 2024 for Christmas holidays. We apologise for the inconvenience and look forward to serving you when we resume normal operations on Thursday, 26 December 2024.

View more
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Filing a Special Benefit Claim

We understand that this is a difficult time and we are here to support you. This section will guide you through the claims submission process to file a Special Benefit claim. 

The Special Benefit Claim is only applicable to the Mum@myfuture plan, Him@myfuture plan, Her@myfuture plan, Kid@myfuture plan and Premier Lady plans.


 

Instructions

To help us process your claim as quickly as possible, please ensure that the required documents listed in the next section are completed and sent to us. We may need more time to process the claim if further clarification is needed, and will inform you if this occurs.

What you need to know:

  1. Download and complete the Special Benefit Claim Form.
  2. Depending on the type of illness, you would have to contact your doctor to complete the relevant Attending Physician Statement document. The cost of obtaining this document will be borne by you.

    Please select the appropriate form below:

    BONE MARROW TRANSPLANT
    CARCINOMA IN SITU
    DILATATION AND CURETTAGE
    DISSEMINATED INTRAVASCULAR COAGULATION
    DOWN'S SYNDROME
    ECTOPIC PREGNANCY
    HAEMOPHILIA A AND HAEMOPHILIA B
    HYDATIDIFORM MOLE
    HYDROCEPHALUS
    HYSTERECTOMY
    INSULIN-DEPENDENT DIABETES MELLITUS
    KAWASAKI DISEASE
    LEUKAEMIA
    LIVER CANCER
    LUNG CANCER
    MAJOR PLASTIC SURGERY DUE TO ACCIDENTS
    OESOPHAGEAL ATRESIA AND OESOPHAGO TRACHEAL FISTULA
    OPEN SURGERY FOR KIDNEY STONES
    OSTEOGENESIS IMPERFECTA
    POSTPARTUM PSYCHOSIS
    PROSTATE CANCER
    RHEUMATIC FEVER WITH VALVULAR IMPAIRMENT
    SKIN TRANSPLANTATION DUE TO ACCIDENTAL BURNS
    SPINA BIFIDA
    STILLBIRTH
    TETRALOGY OF FALLOT

  3. Here is the full list of documents required for submission:     
    • Completed Special Benefit Claim Form
    • Attending Physician Statement (Special Benefit) - to be completed by the attending doctor in line with the type of illness
    • Copy of the Insured's or Claimant's NRIC or passport
    • All available laboratory and test results as specified on the Attending Physician Statement
    • Authorisation letter - required if a third party is assisting with the claim
  4. All documents in foreign languages must be officially translated to English by a certified translator/interpreter.

FAQs

What is the estimated processing time?

  • Acknowledgement of claim – 2 working days after receiving the written claim notification
  • Assessment of claim – 10 working days after receiving all required documents
  • Payment of cheque – 3 working days after the claim is approved

Who pays for the Attending Physician Statement or medical report? 
The policyowner will have to bear the cost of the Attending Physician Statement or medical report, except for clarifications that Manulife requires.


 

Other services that we offer

We are always here to help in whatever way we can.