Filing a Critical Illness Claim

What you need to know:

1. Check that your mailing address, mobile number & email address has been updated with us. You may log in to our secure customer portal, MyManulife to update your contact details instantly. If your contact details are outdated, you will not be able to receive claim updates.
   
2. Depending on the type of illness, you would have to contact your doctor to complete the relevant Attending Physician Statement document (link below). The cost of obtaining this document from your doctor will be borne by you.
   
   CRITICAL ILLNESS ATTENDING PHYSICIAN STATEMENT (APS)
   
   ALZHEIMER'S DISEASE, SEVERE DEMENTIA 
   ANGIOPLASTY
   APPALIC SYNDROME
   APLASTIC ANAEMIA
   BACTERIAL MENINGITIS
   BENIGN BRAIN TUMOUR
   BLINDNESS LOSS OF SIGHT
   COMA
   CORONARY ARTERY BY-PASS SURGERY / OTHER SERIOUS CORONARY ARTERY DISEASE
   CANCER & MAJOR CANCERS
   DEAFNESS LOSS OF HEARING
   ENCEPHALITIS
   END STAGE LIVER FAILURE
   END STAGE LUNG DISEASE, SURGICAL REMOVAL OF LUNG, SEVERE ASTHMA
   FULMINANT VIRAL HEPATITIS, HEPATITIS WITH CIRRHOSIS
   HEART ATTACK
   HEART VALVE SURGERY
   HIV DUE TO BLOOD TRANSFUSION / ASSAULT / ORGAN TRANSPLANT / OCCUPATIONALLY ACQUIRED HIV
   KIDNEY FAILURE
   LOSS OF INDEPENDENCE
   LOSS OF SPEECH
   MAJOR BURNS
   MAJOR HEAD TRAUMA
   MAJOR ORGAN / BONE MARROW TRANSPLANTATION
   MOTOR NEURONE DISEASE
   MULTIPLE SCLEROSIS
   MUSCULAR DYSTROPHY
   PARALYSIS LOSS OF USE OF LIMBS
   PARKINSON'S DISEASE
   POLIOMYELITIS
   PROGRESSIVE SCLERODERMA
   PULMONARY HYPERTENSION
   SLE WITH LUPUS NEPHRITIS
   STROKE
   SURGERY TO AORTA
   TERMINAL ILLNESS
3. Ensure you have these documents ready for upload, where applicable:     
   
   • Policy Owner's NRIC (front & back) or Passport
   • Insured's NRIC (front & back) or Passport
   • Hospital Discharge Summary
   • Attending Physician's Statement (APS) 
   • Medical or investigation reports
   • Proof of Relationship for Payor Benefit Rider Claims
   • Declaration of Beneficial Ownership – applicable for trust or keyman policies 
     (Please provide a copy of the Beneficial Owner's NRIC or passport if the share is above 25%)
   • Policy Owner's Bank statement or passbook with his/her name & account number if preferred payment is direct credit to a Singapore bank account
4. For trust or keyman policies, please complete the document below:  
   DECLARATION OF BENEFICIAL OWNER
5. If the policyowner is a company, please complete the forms below:
   CORPORATE OWNER CERTIFICATION FORM                
   CONTROLLING PERSON TAX RESIDENCY SELF-CERTIFICATION FORM
   
   Here is the full list of documents required for submission: 
   • Corporate Owner Certification Form
   • Controlling Person Tax Residency Self-Certification Form (if applicable)
   • ACRA search report (within the past 6 months)
   • Signature of the person signing on behalf of the company, with the person’s name written clearly beside the signature
   • NRIC/passport of the person who is signing on behalf of the company 
   • Corporate Policyowner Authorised Signatory Form (if the authorised signatory differs from our records)
6. All documents in foreign languages must be officially translated to English by a certified translator/interpreter.