Change payment method
Apply to change your payment method from GIRO to direct billing or vice versa
Instructions
From direct billing to GIRO
You may refer to set up a GIRO arrangement.
From GIRO to direct billing
- Complete the Policy Details Change Form
- Please submit the completed form to us by one of the following channel
- Upload the form to our customer portal MyManulife.
- Email the completed form to forms@manulife.com (signature must match our record) using the registered email address you have with us.
FAQs
Do all policies allow for direct billing?
Monthly-paying frequency policies need to be paid via GIRO. This is in consideration of the high frequency and ensuring ease of payment.
What is the estimated processing time?
For GIRO application via MyManulife portal, application is within minutes and will be effected within a day.
For Payment Method change from GIRO to direct billing, the process will complete within 3 working days.
Who will need to sign the form to activate the change?
For non-trust policies, the Assignee or Policyowner must sign the form.
For a Trust policy under S49L, either of the following parties must sign the form:
- Policyowner and any one Trustee (excluding the Policyowner), or
- All Beneficiaries (each Beneficiary must be at least 18 years old)
For a Trust policy under S73, the Policyowner and all Trustees must sign on the form.
