The ManulifeMOVE Programme is exclusively available to Manulife customers. You can qualify for either the Essential or Ascend membership tier if you have an eligible insurance plan and meet the minimum annual premium criteria.  

The following plans are eligible for the ManulifeMOVE Ascend membership tier:

• ManuProtect Term (II)
• Manulife Early CompleteCare
• eCriticalCare  

No sign-up is required. You will automatically be enrolled in the programme once you meet the eligibility criteria.

You will receive an email notification sent to your registered email address with Manulife. This notification will be sent two months after the expiry of the 14-day free-look period for your eligible plans.

Once enrolled in the ManulifeMOVE programme, you will receive an email notification sent to your registered email address with Manulife, which will inform you of your membership tier. If you need further assistance, you can also contact our Client Services Team at  MOVESG@manulife.com.

ManulifeMOVE membership is valid until January 2026. It will automatically renew in January 2026, as long as you meet the eligibility criteria. If you do not re-qualify for your current Ascend tier, you will be offered the Essential status. 

You will receive an email notification by the end of January 2026, informing you of any updates to your membership status and benefits.

ManulifeMOVE is complimentary for all eligible Manulife customers.

If you choose to decline participation in the ManulifeMOVE Programme, any associated services will be forfeited. Please note that the membership is non-transferable, non-refundable, and cannot be exchanged for cash, credit, goods, or other benefits.

For any questions or assistance regarding ManulifeMOVE, please email us at MOVESG@manulife.com.

Members of the ManulifeMOVE Programme can enjoy a range of services geared towards Preventive Health, Assistive Care, Cancer Care Support, Medical Care, and access to Fitness & Wellness offerings through our partners. 

For detailed information on the available benefits, please click on the "Partner Benefits" tab.

To access and redeem your benefits, please refer to the email notification sent to your registered contact details with Manulife. This notification includes a link to a document with detailed instructions on how to utilise the services provided by our partners.

No, each Manulife Policy Owner qualifies for only one membership tier, regardless of the number of eligible policies owned.

The ManulifeMOVE Programme has two membership tiers: Essential and Ascend. Each tier offers different benefits. Please refer to your email notification for details about the benefits associated with your membership tier.

For any questions regarding services from a programme partner, please contact the provider directly for assistance. You can find their contact details by clicking on the "Partner Benefits" tab and navigating to their specific section.